Please read our website Privacy and Cookie Policy.

Data Protection

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc.

The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Your data controller is South Quay Travel & Leisure Ltd.

You are entitled to a copy of your information held by us. If you would like to see this please contact us, we may make a small charge for providing this to you. We will hold your information, where collected by us, and may use it to inform you of offers in the future, if you do not wish to receive such approaches in the future, please contact us.

Cookies

Smile uses the following cookies:

First Party Cookies

These cookies are created by ictgrouptravel.com to enable the functionality of various aspects of our website

wire - used by the cms.

PHPSESSID – Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.

3rd Party

Third party cookies are created by companies to provide various services which we use to enhance our site.

Google Analytics

__utma – Set by the Google Analytics service to enable website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics

__utmz – Set by the Google Analytics service to enable website owners to track visitor behaviour and measure site performance. This cookie identifies the source of traffic to the site – so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics.

Add This

__atuvc, __atuvs, di2, loc, na_tc, uid, uim, vc - These cookies are associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. For information on opting out visit http://www.addthis.com/privacy/opt-out

What our customers say about us

"A thoroughly enjoyable experience!!"

"Amazing experience for both staff and pupils. The standard of netball was spot on and challenged our girls at the right level. Organisation of the days was great, we got to experience the true culture of our destinations and were looked after very well. A thoroughly enjoyable experience!! Thank you!"

Woodhouse Grove, Netball Tour to New York, Trinidad and Tobago 2018

"We will continue to use them in the future especially as their prices are hugely competitive."

"We have worked with Smile group a number of times now and this tour was another example of how they continue to put us first in terms of what we want from a tour. They are always at hand to help with any issues and will strive to make anything work. They have great contacts and this makes the sport experience all the more worthwhile. We will continue to use them in the future especially as their prices are hugely competitive."

Phil Lewis, Director of Sport at King's College Taunton, Dubai & Sri Lanka Cricket Tour 2019

"I look forward to using Smile on future tours"

"I can’t speak highly enough of Graeme and the Smile team. Their knowledge of Barbados is second to none and ground handler John was fantastic during our tour. I look forward to using Smile on future tours. Many thanks."

Jon Ayling, Dauntsey's School, Barbados Cricket Tour 2019